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FAQ

How long will it take my order to ship?
Typically, orders ship within 2 business days and are delivered within 5-7 business days. They can, however, take longer in some circumstances. If you opt for Express Shipping, your order will be delivered within 2 business days to most locations in the U.S. International orders may require up to two additional weeks.

Can I track my order?
Yes. You'll receive basic tracking with standard first class shipping. Express Shipping – recommended for international orders – will provide greater detail that can be used to follow-up with the carrier, if needed.

Will my payment be processed immediately?
The total amount of your order will be charged at the time of purchase.

What is the return policy?
NumNum, Inc. carefully inspects each order prior to shipment to ensure the
product is undamaged. However, we will happily replace any item that is
damaged upon receipt. If you receive a damaged item, we ask that you contact
us at customercare@numnuminc.com. Please attach a photo of the damage in
your email and we will replace it with the same item at no cost to you.

Due to the personal nature of our products, no returns, refunds or exchanges will
be accepted. You can, however, cancel an order if you notify us within 24 hours
of when the order was placed.

What should I do if there are product performance issues after use?
If you have followed the care and caution guidelines found on the back of the package and still encounter an issue, please email us at customercare@numnuminc.com with details of your experience. It should be noted that NumNums are made from a form of plastic known as Thermoplastic Elastomer. This high-grade material was selected for its hypoallergenic and high heat properties. Like other plastics, however, colors are subject to shift when exposed to certain foods and chemicals. This color shift presents no health risk. Email us at the address above with any questions or concerns about product quality.

How do I become a NumNum retailer?
We are always looking for new partners that are a good fit for our brand. The process begins with you completing our Wholesale Application. We'll review your application and be back in touch with you within two business days.